Are You Problem-Focused or Solution-Focused?

You can’t document sequential actions on an issue. They’re unplanned topics or problems that need to be resolved by action, otherwise known as tasks. There’s just no way around it. If you could see the “hacks” people have come up with in my environment over the years in attempts to plan work using issues, you would understand what I mean. It just never works because it’s inconsistent with the way people work. The “too much overhead creating projects” argument doesn’t hold weight with me anymore so every time someone wants to remain in “issue” world, I think of them as problem-focused instead of solution-focused… also known as people I don’t want to work with. But with coaching and common sense, people begin to realize pretty quickly that Workfront was designed to be consistent with the way we work, which happens to always be the same when performed correctly. 


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