The Art of Facts

Integrity is hard to describe because words do it a disservice. It’s something we can only know. But in these times of greed and division, it is of the utmost importance that we resolve conflicts the basic human way. Since the majority of us struggle to live an honest life due to trauma we’ve all suffered, it only adds salt to the wounds when we lack integrity in the workplace.

Since Workfront operates consistent with the way we should be processing projects as humans, it can help us get back to our basic operating mode and restore integrity in all work with a simple approach to collaboration.

If an issue is created, it’s purpose is for the requesting person and the assignee to agree to the issue details. All issues should be resolved by another project, task, or issue. Or, they should be closed as invalid. Closing an issue without a resolving task at the end of the chain means the facts about wHo, wHat, wHy, wHen, wHere and How (the 6HS) don’t exist. In Workfront, we’re only interested in practicing the art of facts.

Since we must have a project for tasks, and tasks are named, described, assigned, scheduled and statused, here is where we all have the opportunity to clear miscommunication with one simple action, share the screen. By sharing screens and describing the 6HS, we can begin to feel the comfort of synergy and a restoration of integrity is inevitable. And truist me, it’s a good feeling to know that we can experience tranquility at work with one simple method, truth.

So open a project and create a task for everything you work on from now forward, practice the art of facts and find the way out of the chaos.

The Water & Food Project

Success doesn’t mean acquiring more for ourselves. Experience shows it never brings true happiness. Success is found in community where kindness, not compensation, is the standard. On Halloween 2020, the stars aligned for the next phase of the WFPro project to begin.

As I stood on Detroit’s Kitchener Street in the bottomless pit of despair, it occurred to me that with just a little sacrifice, humility and humanity. my resources would go much further for the collective “we” than for the selfish “me”. That evening, I made a personal commitment to never save money, own land, homes, cars or buy frivolous gadgets again if I can avoid it. I decided to focus my resources on providing water and food, free of charge or hassle, to those in the community who are suffering. And so began the Water & Food Project.

Our hungry brothers and sisters in the Jefferson-Chalmers neighborhood of Detroit, one of the most dangerous and impoverished in America, have now received over 200 warm home-cooked meals from four kitchens since we first served fresh banana and blueberry pancakes on Thanksgiving. There is no excuse for poverty in America when water, food and shelter are plentiful. We must remember that none of us are okay when our neighbors are suffering. We give because we can. We open kitchens because it’s the right thing to do.

Admin Workflow Training #TheWFProWay

Well folks, I just wrapped up a one-of-a-kind training session where a new admin who’s never seen “Setup” or “Queue Setup” before was trained on deploying an end-to-end workflow solution for our Corporate Communications group at Truist in an hour. Check out the raw, unedited recording here or in the Archives.

We evaluated the stakeholder’s needs in a brief session last week, developed the solution today, and their teams will be in production tomorrow. From there, we’ll add some forms and show them how to manage their templates… easy stuff. Hit me up if WFPro Package Manifest is your destiny and you’d like some training in your world. Getting work done is easy if you follow my lead.

Are You Problem-Focused or Solution-Focused?

You can’t document sequential actions on an issue. They’re unplanned topics or problems that need to be resolved by action, otherwise known as tasks. There’s just no way around it. If you could see the “hacks” people have come up with in my environment over the years in attempts to plan work using issues, you would understand what I mean. It just never works because it’s inconsistent with the way people work. The “too much overhead creating projects” argument doesn’t hold weight with me anymore so every time someone wants to remain in “issue” world, I think of them as problem-focused instead of solution-focused… also known as people I don’t want to work with. But with coaching and common sense, people begin to realize pretty quickly that Workfront was designed to be consistent with the way we work, which happens to always be the same when performed correctly. 


WFPro Live 11

I’m super excited to connect with the community of developers, power users, system administrators and configuration experts. If that’s you, then I invite you to join me for WFPro Live 11, which will be hosted on Wednesday this week starting at 9am Eastern. If you’re not familiar with the format, I suggest you check out the WFPro Live Archives. Here are a few topics on the agenda:

Be sure to check out the WFPro Live Schedule for the latest on what’s happening and to join via GoToMeeting on Wednesday, June 24th after 9:00 am Eastern. GoToMeeting has an attendee limit so it’ll be first come first serve. Don’t worry if you can’t make it. The sessions will be recorded and published in the archives following the event. Let’s have some fun with this and show the world how the WFPro way is the future of remote work management and collaboration!

Telling Your Story With Workfront

I keep hearing people indicate they “need Workfront to tell a story”. It’s understandable because in order for us to know where we’re going, we need to know where we’ve been, what happened, why it happened and what we plan on happening the future. In other words, we need tasks on projects! By ensuring that a task exists on a project that says who (assigned to) did what (task name) and when (actual dates), we can construct a task report, such as the WFPro Live Archives report, which simply retrieves tasks from various projects in sequence of the actual completion date. By carefully deciding what tasks to include in the report, and what metadata to include in the view (who, what, when, why, how, issues, notes, custom data, etc.), you will begin to see a story unfold. Give it a try by building a report that grabs tasks you have completed in the past and sort the results descending by actual completion date and you’ll begin to see your story unfold. Expand the scope of the filters to include a colleague and you’ll begin to see your team’s story unfold. Cast your net a little wider and you’ll see your organization’s story begin to unfold.

The beautiful thing is this can happen anytime you’re ready to begin unless you’re not using tasks, which means you’re not using Workfront properly and need some guidance. Where we are in the story is the line between where we’ve been and where we’re going as seen in the two reports below.

WFPro Live Deep Dive: Multi-Form Intake Workflows

It turns out configuring requests to accommodate multiple custom forms is not only possible, it’s highly recommended. In recent discussions with marketing executives and group administrators, a multi-form setup quickly became necessary to ensure a quality, sustainable configuration. Their desire to have a “one-size-fits-all” marketing request form with display logic and mandatory fields presented interesting challenges from the perspective of custom form development and configuration. With a single complex custom form becoming unsustainable, we decided to develop a multi-form configuration prototype, which turns out to be a great solution to many of the problems we’ve faced with complex request workflows. As the prototype for this configuration unfolded and more discussion emerged on the topic, a spontaneous WFPro Live Deep Dive on Multi-Form Intake Workflows was recorded. While this discussion was from the perspective of marketing configurations and traffic management, it’s a video that should benefit anyone looking to take advantage of multiple forms who may be intimidated by this sort of configuration. Plus it’s full of all kinds of other tips and suggestions. Here are some of the concepts covered in the video. Enjoy!

  • Getting Things Right Early
  • Configuring for Experience and Reporting
  • Single vs. Multiple Custom Forms on Queue Topics
  • Display Logic
  • Shared Fields Across Forms
  • Mandatory Fields Best Practices
  • Issue to Project Conversion Using Templates
  • More…